Shipping Rates & Policies
Shipping Policies
DripWorks ships to the USA, US Virgin Islands, Puerto Rico, and Canada.
Orders to Alaska, Hawaii, Puerto Rico and the US Virgin Islands ship via USPS Priority Mail. These orders will be charged actual freight. The freight charges calculated during checkout may not be correct. A representative will contact you if there is a discrepancy in freight charges. You may call 800.522.3747 to obtain a freight quote prior to ordering.
Orders to Canada ship via International Priority Mail. Orders shipping to Canada are charged actual shipping rates + a $10.00 international handling fee.
Standard Wholesale Shipping Rates
We charge the actual shipping cost on all commercial orders. If you request expedited shipping we encourage you to request a freight quote since these charges can be quite high, especially if there is tubing in the order.
Standard Retail Shipping Rates
Small orders weighing less than 0.4 lbs. will be shipped via USPS Ground Advantage for $5.00. The items on the order must fit inside a padded envelope and must be shipped to a valid postal address.
Packages weighing less than 3 lbs. will be shipped via USPS Priority Mail for $9.00. The order must be shipped to a valid USPS postal address.
See the chart below for standard retail ground shipping rates (Continental US Only).
| Under $25 | $25 - $74 | $75 - $299 | $300 - $999 | $1000+ |
|---|---|---|---|---|
| $8.95 | $14.95 | $19.95 | $29.95 | 3.9% |
Orders shipping outside the continental US will be sent via USPS Priority Mail. Actual freight charges apply. Call 800.522.3747 for a freight quote.
Expedited Shipping Methods
We also offer expedited shipping methods. Expedited orders must be received before 1:00 pm PST in order to ship out the same day. We recommend calling 800.522.3747 for a freight quote as expedited shipping charges can be high.
Delivery Times
Most orders received during business hours will ship within 24 hours. Normal transit time is from 1 to 7 business days, depending on delivery location.
Shipping time includes business days only, excluding holidays and weekends. Saturday and Sunday are not counted in the estimation of delivery time via standard or expedited shipping. Applies to in-stock items only. Does not guarantee against adverse weather conditions or natural disasters as defined by carrier. The guarantee does not apply to causes beyond DripWorks's control including, but not limited to: The unavailability or refusal of a person to accept delivery of the shipment, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, strikes or other labor disputes, civil commotions, disruptions in air or ground transportation networks, such as weather phenomena, and natural disasters.
If you are interested in Saturday delivery rates, please contact our customer support team for rates. DripWorks Customer Support is available Monday - Friday, 8 a.m. to 4 p.m. PST at 800.522.3747 or via email at support@dripworks.com
Special Handling Fees
Reinforced Polyethylene Pond Liners under 1,000 sq. ft. will be charged an additional $40.00 handling fee.
Custom Orders, Drop Ship items, and Special Orders
These items are charged actual freight for both retail and wholesale orders. These items include Geotextile Protective Material, EPDM Rubber Liners, Reinforced Polyethylene Pond Liners, Clear Span High Tunnels, Jora composters, Vital Garden items and any items marked.
Orders placed online containing these items will show incorrect shipping during checkout. The additional cost of shipping will be charged on separate invoice. If you would like to receive freight quote prior to placing the order please call us.
Custom Orders and Special Orders are non-returnable and non-refundable.
Lost or Stolen Packages
DripWorks is not responsible for any theft or damage after delivery.
If your package was delivered and you need help to locate it, please call DripWorks within 48 hours.